Processing and handling times are usually 1-3 business days, and we try our best to get orders shipped within that time (We ship Monday - Friday). However, potential delays from the shipping carriers (UPS and USPS) are 100% out of our hands and we cannot guarantee their shipping & transit times due to delays beyond our control. We offer Route insurance to protect your order, please consider selecting it at checkout so lost, stolen, damaged packages are covered. Please allow up to 24 hours when tracking your package for updated information from the carrier once they receive the package. Refund Policy: Given the nature of our business, all sales are final, and we do not accept returns or refunds. However, if for any reason you are not satisfied with our products, please reach out to us directly at: info@dieselhemp.com within 5 business days of receiving order and a team member will work with you on a solution. Customer satisfaction is our top priority. All orders over $75 get FREE standard shipping. Thanks! - DH